Hello all,
About the Role:
As an Onsite Engineer, you will play a crucial role in ensuring our clients success with greytHR. You will be responsible for delivering onsite training sessions, guiding clients through implementation, and providing ongoing support to maximize the value they derive from our software.
Key Responsibility:
- Onsite Training Delivery:
- Travel to client locations (Within Bangalore) to conduct comprehensive training sessions on greytHR functionality, configuration, and best practices.
- Tailor training sessions to meet the specific needs and learning styles of diverse user groups.
- Ensure clients have a thorough understanding of how to utilize greytHR to streamline their HR and payroll processes.
- Implementation Support:
- Partner with clients during the implementation phase, providing guidance and troubleshooting assistance.
- Configure greytHR settings and workflows to align with client requirements.
- Assist with data migration and system integration.
- Offer post-implementation support to address any issues or questions that arise.
- Customer Relationship Management:
- Build strong relationships with clients, acting as a trusted advisor and advocate.
- Gather feedback to identify areas for improvement in training materials and implementation processes.
- Communicate effectively with clients, providing timely updates and addressing concerns promptly.
Preferred Functional Knowledge:
- Excellent verbal and written English communication skills.
- Proficiency in Hindi will be an added advantage.
- Strong presentation and training facilitation skills.
- Knowledge of HR and payroll processes and best practices.
- Understanding of Indian payroll and statutory compliance is advantageous.
- Experience with customer support platforms (e.g., Zendesk, Freshdesk) is a value add.
Qualification and Experience:
- Bachelor’s degree in any discipline with no career gap exceeding 3 years.
- Minimum of 2 years of experience in customer-facing roles, preferably in software training or implementation.
- Proven track record of client engagement and query resolution through effective communication.
- Strong customer focus with the ability to build partnerships and drive client success.
Benefits:
- Excellent learning and development opportunities in HR, payroll, and automation.
- A collaborative team and energetic work environment.
- Extensive interaction with diverse clients in a service-oriented industry.
- Flexibility to work remotely or on-site based on your preferences and project needs.
- Competitive compensation and a comprehensive benefits package that aligns with market standards.
Share your resume to WhatsApp number +91 96865 99759 for reference.
