Hello all,
Essential Duties & Responsibilities:
- Analyze client business needs and configure platform, to ensure accuracy, compliance, and alignment with system capabilities.
- Partner with Engineering, Payroll, Legal, Sales, Onboarding, and Support to resolve issues, support transitions, and deliver solutions to internal partners.
- Support business readiness, testing, UAT, validation, and rollout of new product features and regulatory updates.
- Deliver standard and custom reporting, utilization analysis, audit reviews, balance reconciliations, and dashboards across platforms.
- Support accounting, payroll, and third‑party integrations; collaborate with internal teams as needed.
- Interpret federal, state, and local US regulations related to time off, payroll, and labor translate rules into compliant configurations.
- Maintain accurate documentation in the Client Relationship Management, case notes, knowledge artifacts, and ensure data quality across systems.
- Contribute to process improvements, reporting enhancements, and role expansion initiatives.
Required For All Jobs:
- Performs other duties as assigned
- Complies with all company policies and standards
QUALIFICATIONS Education:
- Bachelor’s Degree – Required
Work Experience:
- Typically 2+ years of experience in one or more of the following areas (preferred):
- Products or Platform support
- Workforce Time Administration
- Payroll, HR operations, or compliance‑focused roles
- Experience supporting US‑based or global teams is preferred.
LICENSES & CERTIFICATIONS (Preferred):
- Project Management Professional (PMP) / PMI Certification
- Certified Payroll Professional (CPP) – APA
- Lean Six Sigma Green Belt.
Knowledge, Skills & Abilities:
- Strong understanding of the PEO (Professional Employer Organization) model and co‑employment concepts
- Working knowledge of US payroll, time & labor, and time off regulations (PTO, sick leave, accruals, carryover, FLSA) preferred
- Ability to translate regulatory and business requirements into compliant system configurations
- Strong analytical, reporting, and Excel skills (including pivot tables and data analysis)
- Experience with enterprise systems (e.g., Salesforce, HRIS, Payroll, LMS) preferred
- Excellent verbal and written communication skills
- Strong customer relationship and account management skills
- High attention to detail with strong organizational and time‑management abilities
- Ability to manage multiple priorities in a fast‑paced, evolving environment
- Adaptability to process changes and new technologies.
Work Environment:
- Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
- This position is 100% in office.
Share your updated resume to WhatsApp number +91 96326 94574 for reference.
