Role & responsibilities

• Support process by managing transactions as per quality standards
• Fielding all incoming requests from client via email and attend the case to take it to the closure
• Maintain self help documents for customer to enhance response time

Preferred candidate profile

• Resources to have experience in Order Management/Logistics
  • Experience with SAP (Preferred) having at least 2+ Years experience / preferably related experience in Customer Services being performed
  • Knowledge & Customer Service Experience in Order Management / Logistics
  • Import & Export specialist (Preferred)
  • Ability to make decisions independently within their role regarding unique and/or complex situations, and to resolve issues appropriately to achieve a desired result or impact
  • Ability to recognize when additional input is required to effectively address unique and/or complex situations.
  • Ability to work independently in a fast & performance-based environment to accomplish with Customer expectations with minimal supervision ensuring high levels of customer satisfaction
  • Excellent oral and written communication skills.
  • Fluency and comprehension in spoken and written English.