HELLO….
COMPANY : GENPACT
ROLE : TECHNICAL SUPPORT -NON VOICE
INDUSTRY TYPE : ANALYTICS / KPO / RESEARCH
DEPARTMENT : CUSTMOR SUCESS ,SERVICES & OPERATIONS
EMPLOYMENT TYPE : FULL TIME PERMNENT
ROLE CATEGORY : NON VOICE
EDUCATION : ANY GRADUACTION
EXPERIANCE : 0 TO 1 YEARS
JOB DESCRIPTIONS :
Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gig factory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is unadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through Our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and Autocrat tomorrow, today .Get to know us at Genpact. Command on LinkedIn ,X, You Tube, and Facebook.
We are inviting applications for the role of PA, Customer Service
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities :
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Minimum qualifications
- Graduate (Any Discipline)
- Freshers are eligible
Preferred qualifications
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)
Why join Genpact?
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
FOR MORE DETAILS SHARE YOUR UPDATED RESUME TO THIS NUMBER = 91 9187073717 OR CLICK HERE TO APPLY
