Hello All,
About the job:
Summary:
The Client is looking for a Staff for HR Services. The HR Services delivery center team plays a pivotal role in improving the candidate, worker, and manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining HR data of employees in HR systems, and supporting worker lifecycle programs and processes, including benefits, rewards, transfers, and offboarding.
Responsibilities:
- Ensure that defined data audit and monitoring processes are completed on time and share necessary analysis or audit results as expected.
- Actively involved in data quality checks by understanding the different attributes that affect the process.
- Ensure data quality at the worker level and promptly share findings for corrections.
- Work in a highly data-sensitive environment, protecting data privacy and ensuring HR access management, while adhering to confidentiality requirements to prevent breaches of compliance policies.
- Manage SOX and audit requirements.
- Strive to gain customer satisfaction and minimize complaints regarding the delivery of operational services.
- Maintain efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA, depending on priority and complexity.
- Respond to and resolve queries in a timely and accurate manner, keeping worker experience at the core.
- Ensure worker HR records are accurately created and maintained in HR systems (SAP, SF, etc.).
- Take ownership to close data administration requests, including follow-up with the requestor for missing information or informing approval requirements.
- Follow the desktop procedures and knowledge base articles defined for every transaction/query.
- Ensure the maker-checker process is followed, and data monitoring is done to ensure high quality of data in all HR tools.
Requirements:
- Minimum 3 years of experience in HR Services and any HR application like SuccessFactors, SAP, Workday, etc.
- Post-graduation in any specialization.
Required Skills:
- Excellent written and verbal English communication.
- Knowledge of MS tools (Excel & PowerPoint).
- Attention to detail and ability to follow guidelines.
- Ability to maintain highly confidential and sensitive information.
- Ability to deliver against agreed objectives/service levels.
- Ability to work effectively in a team and willingness to help others.
- Exposure to Customer Relationship Management tools (ServiceNow, Microsoft CRM, SIEBEL, etc.) will be an added advantage.
Share your updated resume to WhatsApp number +91 96326 94574 for reference.
