Hello,
About the job
Position Type: Permanent
Role: SAP Support Consultant
Experience: 7–10 Years
Work Location: Hyderabad / Bangalore / Chennai
Work Mode: Hybrid
Shift Timings: 12:00 PM – 9:00 PM
Key Responsibilities:
- Resolve SAP P3 and P4 incidents and service requests within defined SLAs
- Analyze, troubleshoot, and resolve functional and technical issues across SAP systems
- Access client SAP environments to investigate issues and implement fixes or configuration changes
- Communicate effectively with customers via calls, emails, and meetings to understand issues and provide timely updates
- Apply appropriate solutions, enhancements, or workarounds based on root cause analysis
- Validate implemented solutions and ensure proper closure of support tickets
- Prepare and maintain documentation including Root Cause Analysis (RCA), solution steps, and knowledge base articles
- Collaborate with cross-functional teams such as Basis, ABAP, Functional, and Security teams as required
- Ensure adherence to change management, access control, and compliance policies
- Maintain high levels of customer satisfaction through clear communication and timely issue resolution
Primary Skills:
- SAP Application Support
- SAP Support Consultant – P3 & P4 Ticket Handling SAP SuccessFactors Consultant
- P3 & P4 Ticket Handling
- SAP Debugging
- Incident and Service Request Management
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, Business, or a related field
- 5+ years of experience in SAP Application Support across one or more SAP modules
- Strong understanding of SAP functional processes and cross-module integration
- Hands-on experience with ticketing tools such as ServiceNow, JIRA, Remedy, or similar platforms
- Ability to analyze logs, debug issues, and perform configuration changes
- Strong troubleshooting and root cause analysis capabilities
- Good understanding of ITIL processes and SLA-driven support environments
- Excellent verbal and written communication skills
- Ability to interact independently with business users and key stakeholders
Share your updated resume to WhatsApp number +91 96326 94574 for reference.
